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Uncover how adaptive contact centre leadership can help you manage change, boost engagement, and build resilient teams ready for the future.
Video-generation startup PixVerse raises $439M, valuation soars past $2B
With the cash, the company aims to expand its world model offering and reach customers across geographies.
Zoom Launches Standalone AI Virtual Receptionist
Zoom has introduced a standalone version of its Zoom Virtual Agent Receptionist.
X just tweaked its algorithm to make it more friendly, less battleground
The social media site says it will amplify posts made by users' mutual followers' to give the feed more of a communal feel.
WhatsApp Business Calling: Voice Meets Chat for Service
Maahen Melvin at 8×8 explores how WhatsApp Business Calling is helping organisations connect messaging and voice interactions without losing customer context…
Hermes agent maker Nous Research in talks for new funding at $1.5B valuation
The company is raising at least $75 million, led by Robot Ventures, with significant participation from USV and other prominent investors.
Breaking Through the Self-Service Plateau
John Copeland at eGain explains six critical hurdles in customer self-service AI deployment, and how leading enterprises are overcoming them. For more than a…
Satya Nadella has issued a shocking warning to companies using AI
Of all the debates raging about the potential downsides of AI, there is one worry causing the most hand-wringing among AI enthusiasts in Silicon Valley — that…
How to Tailor Interactions to Individual Customer Preferences
Discover how AI and customer data platforms help contact centres tailor every interaction to individual preferences in real time.
The SaaS Consolidation Wave: Why Platforms Are Merging in 2026
As companies trim tech stacks, all-in-one platforms are winning over best-of-breed point solutions. Here's what it means for buyers.
Best Mechanical Keyboards for Developers — 2026 Picks
Tactile switches, programmable layers, and ergonomic designs — the keyboards that top developers swear by for all-day coding.
Open-Source AI Models Are Closing the Gap with Proprietary Systems
Community-driven models now rival commercial offerings on key benchmarks, democratizing access to cutting-edge AI capabilities.
Infrastructure as Code: Terraform vs. Pulumi vs. CDK in 2026
A practical comparison of the leading IaC tools — which one fits your team's workflow, language preferences, and scale requirements.
Best USB-C Hubs & Docking Stations for Laptops — 2026 Guide
Multi-monitor support, Thunderbolt 4, and power delivery — the docks that transform your laptop into a full workstation.
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